Ordering
TNDRNESS is individual tailoring of underwear.
Some products are in stock. They are marked with a special “in stock” icon. We sew the rest of the linen only upon request. The tailoring period is 14 calendar days from the date of payment.

The shopping cart has similar function of the offline shopping cart from the markets.

You are able to put items during your online browsing and able to make one time final payment for multiple items.

The cart enables you to check each item price / discounted price / total delivery fee / total payment amount for the goods.

Shipping
Shipping worldwide out from Georgia is carried by DHL, CDEK and post. In case of online certificate purchase – the delivery will be done to your email within 24 hours after purchase.

International shipping may take up to average 5~15 business days to get delivered.
There could be a delay in shipping due to shipping courier or custom issue by countries/areas.

Payment
You can pay for your purchase by PaySend or transfer (only Georgia and Russia).

Cancelation
You can request for cancellation of an order which is in the statuses as 'Require payment', 'Waiting for Payment', 'Payment Completed', 'Not yet shipped' or 'Preparing for shipment'.

For your reference, until the 'Not yet Shipped' status, you may be able to get a prompt refund as soon as cancellation request is confirmed. Unavailable to apply cancellation when the order is on delivery.

Please request 'Return' when it's already delivered. Return and Exchange Requests are accepted within 7 days after being delivered. Once you apply for cancellation/return, you cannot withdraw the request for international shipping order.

At TNDRNESS, we believe in bringing you premium quality without the premium price tag. To keep shipping costs low, your order will arrive in a ziplock bag.

SHIPPING RATES

• POST - 30$
• in Georgia - 5$

Please note that delivery is to the nearest pick-up point. Not to the door!

If you make a purchase over $250 you will receive FREE "Standard Shipping" or a discounted "Express Shipping" option.

IMPORTANT!

We are not responsible for duties and customs fees in your country!

Please check them yourself. Payment of duties and customs fees is the buyer's responsibility!

We do not ship on certain public holidays. We can only fulfil an order to a delivery address which is a home or office address in one of the countries.
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

CANCELLING ORDER BEFORE DELIVERY

You can cancel any order free of charge and without giving reasons within 7 days after payment.
For your reference, until the 'Not yet Shipped' status, you may be able to get a prompt refund as soon as cancellation request is confirmed. Unavailable to apply cancellation when the order is on delivery.
Please request 'Return' when it's already delivered. Return and Exchange Requests are accepted within 7 days after being delivered. Once you apply for cancellation/return, you cannot withdraw the request for international shipping order.


RETURNING ORDERS AFTER DELIVERY – DEFECTIVE PRODUCTS

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. In the event your claim is justified, the purchase price and the shipping costs will be refunded.
If you inform us that you wish to return a product, we shall reimburse to you all payments received, including the delivery costs (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to exercise your right of withdrawal. We may however choose to withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent back the products.


REFUND INFORMATION

Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information to us when you initiate the return so that we can refund the money directly to your account.

PAYMENT METHODS

You can find the available payment methods in the section of "Terms of use". We do not accept any method of payment other than those listed in the help section. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.


PAYMENT PROCESSING

If you pay by credit/debit card or bank transfer details (available only for Russia and Georgia), we will send you payment details for payment to the email address you provided when placing your order. We will begin production after receiving your payment. This may take a few days. If payment is not received within 12 calendar days of placing your order, your purchase will be automatically cancelled. Payments can only be processed if the payment information can be verified.

TITLE TRANSFER

We retain title in any product(s) until we have received full payment for such product(s).

PRICES AND CURRENCY

The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable. Shipping rates are applied per order. The exact shipping rates depend on the selected delivery method. For details on shipping rates see the "Delivery" section of the Website.

YOUR TOTAL PRICE

The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
Prices on website are quoted in currency USD. If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

PRICE CHANGES

The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.

This privacy policy describes the personal data collected or generated (processed) when you interact with TNDRNESS through our website (“Platform”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

WHO is Responsible for the Processing of Your Personal Data?

The TNDRNESS entity responsible for the processing of your personal data will depend on how you interact with TNDRNESS Platform and where you are located in the world. The relevant TNDRNESS entity are referred to as “TNDRNESS”, “our”, “we” or “us” in this privacy policy.

WHAT Personal Data Do We Collect and WHEN?

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, or use our Platform. Additionally, when you request specific services in store, we may ask you to login to provide services that are then associated with your account (e.g. size, fit, preferences).
This personal data includes your:

• contact details including name, email, telephone number and shipping;
• billing address;
• login and account information, including screen name, password and unique user ID;
• personal details including gender, hometown, date of birth and purchase history;
• payment or credit card information;
• images, photos and videos;
• data on physical characteristics, including weight, height, and body measurements (such as estimated stride and shoe/foot measurements or apparel size);
• fitness activity data provided by you or generated through our Platform (time, duration, distance, location, calorie count, pace/stride); or
• personal preferences including your wish list as well as marketing and cookie preferences.
• We collect additional personal data from you to enable particular features within our Platform. For example, your social network credentials to post content from our Platform to a social network. This personal data includes your:
• social network information, including credentials and any information from your public posts about TNDRNESS or your communications with us.
• When interacting with our Platform, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies and Pixel Tags” section of this privacy policy below. This data includes:
• Device IDs, call state, network access, storage information and battery information.
• Cookies, IP addresses, referrer headers, data identifying your web browser and version, web beacons, tags and interactions with our Platform.

TOOLS to Manage What Personal Data We Collect

When using our Platform we also provide in-time notice or obtain consent for certain practices. For example, we will obtain consent to use your location or send push notifications. We may obtain this consent through the Platform or using the standard permissions available on your device.
In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.

WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways:

To Provide the Features of the Platform and Services You Request.

When you use our Platform, we will use your personal data to provide the requested product or service. For example, if you make a purchase on tndrness.com we will use the contact information you give us to communicate with you about the purchase. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
In many cases, to use particular features within our Platform you may need to provide TNDRNESS with additional data or additional consent to use particular data in a certain way. Similarly, to share content on social media, you may be required to provide your social media account credentials to sign in.

To Communicate Information about our Products, Services.

When you consent, we will send you marketing communications and news concerning TNDRNESS products, services that may be of interest to you. You can opt-out at any time after you have given your consent.
Direct Marketing
If you are an existing customer of TNDRNESS (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar TNDRNESS products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information.
Personalization
We may use the information that you provide to us as well as information from other TNDRNESS products or services - such as your use of TNDRNESS Platform, your visits to or purchases made in TNDRNESS stores, your participation in TNDRNESS events and contests - to personalize communications on products and services that may be interesting for you. In doing so, we may combine the information you provide to us with information that we create about your online activity, including internal insights and analysis.

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Platform.

To Protect Our or Others' Rights, Property or Safety

We may also use personal data about how you use our Platform to prevent, detect or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.

For General Research and Analysis Purposes

We use data about how our visitors use our Platform and services to understand customer behaviour or preferences. For example, we may use information about how visitors to tndrness.com search for and find products to better understand the best ways to organize and present product offerings in our storefront.

Other Purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with our Platform.

• When you purchase TNDRNESS products from our Platform, we need your personal data to fulfil our contract with you. For example, we need your payment and contact details to deliver your order.
• We also rely on other legal grounds, such as our legitimate interests as a business to process information about the effectiveness of our marketing campaigns, our products, services, events and other promotional initiatives; to operate, improve and maintain our business, products and services; to protect our or others' rights, property or safety; and for general research and analysis purposes. When processing personal data for our legitimate interests, we take appropriate measures to ensure that the interests we pursue are balanced with your interests, rights and freedoms, which we are happy to explain upon request.
• We also process your personal data to comply with a legal obligation, or to protect your vital interests.

SHARING of Your Personal Data
TNDRNESS Sharing

TNDRNESS shares your personal data with:

• TNDRNESS entities for the purposes and under the conditions outlined above.
• Service providers processing personal data on TNDRNESS behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features. When using service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data.
• Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Platform or violations of our Platform’s Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting).
• Third-party targeted advertising providers that provide personalization ad tailored advertising services to us. We use such services to match aggregated information that we hold with personal data in their database to create custom audiences and tailor advertising to your interests on the Internet, including social media, as permitted by applicable law. You may opt-out of personalized advertising and custom audiences by using the relevant settings in our Platform.
• To any other third party where you have provided your consent.
• We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

Your Sharing

When you use certain social features on our Platform, you can create a public profile that may include information such as your screen name, profile picture and hometown. You can also share content with your friends or the public, including information about your TNDRNESS activity. We encourage you to use the tools we provide for managing TNDRNESS social sharing to control what information you make available through TNDRNESS social features.

PROTECTION and MANAGEMENT of Your Personal Data

Encryption & Security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.

International Transfers of your Personal Data

The personal data we collect (or process) in the context of our Platform will be stored in the UK and other countries. Some of the data recipients with whom TNDRNESS shares your personal data may be located in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the UK, we will protect that personal data as described in this privacy policy and in compliance with applicable law.
We take measures to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside of the EEA or Switzerland that do not provide an adequate level of data protection. We use a variety of measures to ensure that your personal data transferred to these countries receives adequate protection in accordance with data protection rules; this includes signing the EU Standard Contractual Clauses or verifying the recipient has adopted Binding Corporate Rules. Where personal data is transferred within TNDRNESS, we use an intragroup data transfer agreement.

Retention of your Personal Data

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your TNDRNESS account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

YOUR RIGHTS Relating to Your Personal Data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability) and to have this information transmitted to another company; (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
If you like would to request a copy of your personal data or exercise any of your other rights, please use our TNDRNESS Platform “Contact us” section.

Opting Out of Direct Marketing

If you have a TNDRNESS account, you can opt-out of receiving TNDRNESS marketing communications by modifying your preferences in the "view or change my profile" section of our Sites. You can also opt-out by modifying your email subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message. You can also contact us using the contact details in the TNDRNESS Platform “Contact us” section.

COOKIES and Pixel Tags

TNDRNESS collects information, which may include personal data, from your browser when you use our Platform. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Platform such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
Third parties may also collect information via our Platform through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
We use cookies and pixel tags to track our customers’ usage of the Platform and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about Platform traffic and interaction, to identify trends and obtain statistics so that we can improve our Platform. There are generally three categories of cookies used on our Platform:

• Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Platform within a single session or, if you request, from session to session. They help make the shopping bag and checkout process possible as well as assist in security issues and conforming to regulations.
• Performance: These cookies allow us to improve our Platform’s functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow site performance.
• Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Platform through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Platform. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

For a comprehensive and up-to-date summary of every third-party accessing your web browser (through TNDRNESS Platform or otherwise), we recommend installing a web browser plugin built for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Platform more efficient and some of our services will not function properly. There are also general resources for opting out of interest-based advertising available on the website of the Digital Advertising Alliance.
Similarly, you can adjust your advertising preferences on your mobile device at the device level. For example, to adjust your advertising preferences in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking. To adjust your advertising preferences in Android, visit Settings > Google > Ads > Opt out of interest-based ads.

USING TNDRNESS Platform with Third-Party Products and Services

Our Platform allows you to interact with a wide variety of other digital products and services. For example, our Platform can integrate with third-party devices for activity tracking, social networks, music streaming services and other digital services.
If you choose to connect your TNDRNESS account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to share your TNDRNESS activity on third-party social media platforms, the policies of those platforms govern the data that resides there.
Our Platform may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

CHANGES to Our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Platform. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. This privacy policy was last modified in June 2021.

QUESTIONS and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices.
If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please use our TNDRNESS Platform “Contact us” section.
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner. You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.

(UK, Western Europe, Central Europe, Eastern Europe)

These Terms of Sale apply to Western Europe, Central Europe, and Eastern Europe, except Bulgaria, Croatia, Norway, Romania, Slovakia, Switzerland, and Turkey, which are governed by different terms.
Please read these Terms of Sale carefully before ordering Products online from the TNDRNESS Platform.

APPLICABILITY

You are reading these Terms of Sale (“Terms of Sale”) because you are using a TNDRNESS website, digital experience, social media platform, wearable technology, or one of our other products or services, all of which are part of TNDRNESS Platform (“Platform”). These Terms of Sale create a legally binding agreement between you and TNDRNESS and its affiliates (which we may refer to as “TNDRNESS,” “we,” “us,” or “our”) regarding orders placed for products available on the Platform. TNDRNESS may revise these Terms of Sale without notice by posting revised Terms of Sale on its Platform. The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase. Please read these terms carefully and check that the details of your order are complete and accurate before submitting your order. Your use of the Platform is also governed by TNDRNESS Privacy Policy. The Terms of Use are incorporated herein by this reference.

PLACING ORDERS ON THE PLATFORM

ELIGIBILITY TO ORDER

To place an order on the Platform, you must be at least 16 years old, or older if that is required under applicable law to enter into an agreement with TNDRNESS, and a be consumer - not a reseller.

NO PURCHASE FOR RESALE

The Platform is intended solely for TNDRNESS to sell TNDRNESSproducts direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of TNDRNESS product by someone who resells, or intends to resell, the TNDRNESS product to others (consumers, businesses or any third party). If TNDRNESS believes you are involved in purchase for resale, TNDRNESS reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.

HOW TO ORDER

You need an email address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Platform, which includes designing customized items, adding items to your shopping bag and submitting your order.
When you submit an order we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.

OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT

Fulfilment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

• the product is not available / in stock;
• your billing information is not correct or not verifiable;
• your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
• you are under 16, or under an older age if an older age is permitted under applicable law to enter into an agreement with TNDRNESS;
• you are a reseller;
• there was an error in the price displayed on the Platform;
• or we could not deliver to the address provided by you;
• due to an Event Outside Our Control (see below).

DATA CHECK

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud. We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.

EVENTS OUTSIDE OUR CONTROL

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms of Sale.
You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree in writing.
Each of the paragraphs of these Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. We will not file a copy of the contract between us.

CHOICE OF LAW/JURISDICTION

You agree that the Platform, Terms of Sale, and any dispute between you and TNDRNESS shall be governed in all respects by UK law, without regard to choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods.
Except where prohibited and without limitation to any statutory rights for consumers, you agree that all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the Platform (including but not limited to the purchase of TNDRNESS products) shall be resolved individually, without resort to any form of class action, and exclusively in the competent courts of UK.
In case you have a complaint, please contact us via contact us page first. If you feel your complaint is not adequately addressed you can – but are not obliged to – use the Online Dispute Resolution (ODR) platform that you can access through http://ec.europa.eu/odr.
All claims shall be brought within one (1) year after the claim arises, to the extent allowed under applicable law.